In June, Deft Research published the 2016 Individual Market Member Experience Study, the results of a national survey of 5,240 consumers aged 19-64 who purchased an Individual health insurance plan during the 2015/2016 Open Enrollment Period (OEP). The goal of the study was to provide health insurance carriers with a deeper assessment of the member experience as it relates to quality standards set forth by the Affordable Care Act.

For more information on obtaining a copy of the report or fielding the drill-down survey with your own members, please contact George Dippel at 612-436-8321 or gdippel@deftresearch.com.