Medicare Member Experience Study
Publishes October 31, 2024 | Senior Market
Publishes October 31, 2024 | Senior Market
In our 2025 study, we help stakeholders understand the specific touchpoints that set up seniors to renew coverage — as well as those that motivate them to disenroll. We examine how various experiences are associated with higher and lower CAHPS scores, plus we advise carriers and agencies how to better engineer member communications and customer service for higher scores during out years.
In this 2024 study, we will help stakeholders understand the specific touchpoints that set up seniors to renew coverage — as well as those that motivate them to disenroll. We also examine how various experiences are associated with higher and lower CAHPS scores, as well as advise carriers and agencies how to better engineer member communications and customer service for higher scores during out years.
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