CAHPS Diagnostic

Member experience quality measures have never been more critical to MA carrier’s financial performance than they are today. Knowing which elements of your members’ experience are driving CAHPS scores higher or lower is essential, but waiting until CAHPS reporting comes out is a recipe for slow-to-no improvement. Our diagnostic solution looks beyond traditional reporting to assess key drivers of CAHPS at the midway point (or continuously) so you can quickly apply course corrections and avoid unpleasant CAHPS surprises down the road.