Medicare Member Experience Study

Accepting New MedSupp Realities

Now that as many as a third of MedSupp members experienced 2024 double-digit premium increases, hundreds of thousands of MA members saw their plan disappear, and millions of Part D members absorbed large premium increases, learn to what degree Medicare members are accepting their new realities and what it all means.

Retaining Members Early in Their Plan

Discover how carriers can retain members who are early in their plan tenure by helping them understand their coverage more clearly.

Maintaining Loyalty Via Plan N?

Find out if MedSupp Plan G members are ready to stay loyal to the category by moving to Plan N versus MAPD — and what carriers, marketers, and agents can do to facilitate this.

MAPD Impacting CAHPS Measures

Explore how CAHPS measures may be impacted by MAPD members due to the benefit reductions and cost increases they absorbed in the 2025 benefit year.