Overview
In our 2025 study, we help stakeholders understand the specific touchpoints that set up seniors to renew coverage — as well as those that motivate them to disenroll. We examine how various experiences are associated with higher and lower CAHPS scores, plus we advise carriers and agencies how to better engineer member communications and customer service for higher scores during out years.
Fill out the form to the right to learn more and request the free Executive Research Brief.
In this 2024 study, we will help stakeholders understand the specific touchpoints that set up seniors to renew coverage — as well as those that motivate them to disenroll. We also examine how various experiences are associated with higher and lower CAHPS scores, as well as advise carriers and agencies how to better engineer member communications and customer service for higher scores during out years.
INCLUDED WITH EVERY STUDY
In-Depth Market Research Studies
Insightful data, charts, and commentary are included with each study. Reports range from 75 to 100 slides.
Expert Presentations
Deft’s experts bring each study to life through a live presentation.
Engaging Videos
With every SMIS study, get access to a full-length Deft on Demand video presentation and Executive Summary
at no additional cost.
Custom Analysis
Every study comes with up to three hours of additional analyst time to provide custom views of the data.