Medicare Member Experience Study

Publishes October 31, 2024 | Senior Market

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In this 2024 study, we will help stakeholders understand the specific touchpoints that set up seniors to renew coverage — as well as those that motivate them to disenroll. We also examine how various experiences are associated with higher and lower CAHPS scores, as well as advise carriers and agencies how to better engineer member communications and customer service for higher scores during out years.


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Watch a Segment of the 2023 Medicare Member Experience Study Presentation

5-Minute Take: 2023 Medicare Member Experience Study

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