Medicare Member Experience Study

Publishes October 31, 2024 | Senior Market

Fill out the form to the right to learn more and request the free Executive Research Brief.

In this 2024 study, we will help stakeholders understand the specific touchpoints that set up seniors to renew coverage — as well as those that motivate them to disenroll. We also examine how various experiences are associated with higher and lower CAHPS scores, as well as advise carriers and agencies how to better engineer member communications and customer service for higher scores during out years.

INCLUDED WITH EVERY STUDY

In-Depth Market Research Studies
Insightful data, charts, and commentary are included with each study. Reports range from 75 to 100 slides.

Expert Presentations
Deft’s experts bring each study to life through a live presentation.

Engaging Videos
With every SMIS study, get access to a full-length Deft on Demand video presentation and Executive Summary
at no additional cost.

Custom Analysis
Every study comes with up to three hours of additional analyst time to provide custom views of the data.

Ready to Get Started? Fill in the form below to get in touch with Deft.

Watch a Segment of the 2023 Medicare Member Experience Study Presentation

5-Minute Take: 2023 Medicare Member Experience Study

To learn how you can access the presentation’s complete video, please visit our Deft on Demand page.

Visit Deft on Demand

Let's Chat

To learn more, please submit your contact info below and we’ll get right back to you.

By clicking the submit button, I expressly consent by electronic signature to receive communications via automatic telephone dialing system or by artificial/prerecorded message, email or by text message from this website and multiple partner companies or their agents at the telephone number above (even if my number is currently listed on any state, federal, local or corporate Do Not Call list) including my wireless number if provided, for the purpose of marketing insurance products and services. Carrier message and data rates may apply. I understand that my consent is not required as a condition of purchasing any goods or services and that I may revoke my consent at any time. I also acknowledge that I have read and agree to the Privacy Policy and Terms & Conditions.