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Prescription Discount Cards and Medicare Members

Introduced in 2006, the Medicare Part D prescription drug program now covers over 49 million of the nearly 64 million Medicare eligibles nationwide...
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Carriers and Their Agents Have an Opportunity to Deliver More Access to Black Members

Carriers and their agents have an opportunity to deliver more access to Black members. We analyzed data from Deft’s Medicare studies for this analysis...
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Product Strategy in Zero or Low Premium Markets

What is the best strategy when price competition declines? We recommend using conjoint analysis to discover the best similarly priced benefit designs...
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The Changing Face of Medicare

The Changing Face of Medicare- 1 in 3 seniors aging into Medicare over the next 10 years will be people of color, this trend of diversity will continue...
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A New Generation of Quality Rating Research.

In addition to managing health plans for attractive, competitive benefits and solid member retention, health plans need to account for the quality ratings produced by CMS' Star Rating System for Medicare Advantage and DHHS' Quality Rating System (QRS) for ACA plans...
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How will the COVID Pandemic Affect Health Insurer and Provider Quality Rating Scores?

The pandemic caused a great downturn in health care utilization and a great migration of services to online platforms.  What this has done to enduring relationships providers and health plans have with their customers will be seen in upcoming CAHPS scores.  However, those surveys won't measure the impact of specific consumer experiences on their health system quality ratings...
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