skip to main content
Deft Research Logo

Blog

A New Generation of Quality Rating Research.

In addition to managing health plans for attractive, competitive benefits and solid member retention, health plans need to account for the quality ratings produced by CMS' Star Rating System for Medicare Advantage and DHHS' Quality Rating System (QRS) for ACA plans...
Read More

How will the COVID Pandemic Affect Health Insurer and Provider Quality Rating Scores?

The pandemic caused a great downturn in health care utilization and a great migration of services to online platforms.  What this has done to enduring relationships providers and health plans have with their customers will be seen in upcoming CAHPS scores.  However, those surveys won't measure the impact of specific consumer experiences on their health system quality ratings...
Read More

Research for Diagnosing CAHPS and QRS Ratings

Regulatory surveys such as Medicare’s Consumer Assessment of Healthcare Providers and Systems (CAHPS), and the Affordable Care Act’s Quality Rating System (QRS), are designed to deliver a set of metrics that allow health plan comparisons...
Read More

List Scoring Examples for Medicare and Individual/Family Plans

List Scoring uses propensity scores enabling health plans to prioritize prospects, leads, and existing members based on the likelihood of their behaviors...
Read More

Understanding Rapid Disenrollment

Medicare Advantage plans (MAPDs) spend a lot of money acquiring new members, so it is particularly harmful to their financial performance when new enrollees leave the plan within the first few months after their membership starts (a phenomenon known as rapid disenrollment)...
Read More

Marketing and Ad Testing — the Time is Right

When health plans need to grow, every bit of market share has to be fought for, marketers are called to meet the challenge of attracting membership. To accomplish this, the look and messaging of promotions have become objects of closer scrutiny...
Read More
< Previous Next >

Let's Chat

To purchase a study, discuss custom research options, or simply learn more, please share your contact info and a member of our staff will reach out.

By clicking the submit button, I expressly consent by electronic signature to receive communications via automatic telephone dialing system or by artificial/prerecorded message, email or by text message from Deft Research at the telephone number above (even if my number is currently listed on any state, federal, local or corporate Do Not Call list) including my wireless number if provided, for the purpose of marketing insurance products and services. Carrier message and data rates may apply. I understand that my consent is not required as a condition of purchasing any goods or services and that I may revoke my consent at any time. I also acknowledge that I have read and agree to the Privacy Policy and Terms & Conditions.

Not affiliated with or endorsed by the government or federal Medicare program.