For Health Plans that want Competitive Star Ratings, Deeper Member Experience Insights are Needed
Medicare Advantage is the fastest growing line of health insurance. Member experience is its most important quality rating domain. And CAHPS is becoming the most important source of member experience metrics. Seeing these trends, many health insurers are turning to annual quality rating diagnostic and monthly tracking projects to understand how the interactions between members and health plans might affect future CAHPS survey results...
CASE STUDY: Seizing the Medicare Advantage Opportunity with Conjoint Analysis
Medicare Advantage plans have emerged as a top opportunity for health insurers. Favorable regulations, and seniors’ increasing recognition of MA value have led most observers to forecast continuing enrollment growth for many years to come...
Preliminary studies have reported that since the start of the COVID-19 pandemic, the rates of depression, anxiety, and stress among all sorts of people have been increasing...
Deft Research recently published a survey about workplace health benefits capturing responses from over 800 employers and over 3,000 employees. Among the subjects covered was telehealth. Below are some surprising results...
3 Steps for Using Deft Research’s Employer Sponsored Health Insurance Insights in a Sales Presentation
When selling employer-sponsored voluntary health products, clients often want to see evidence of the value if they add them. Deft Research’s latest study used responses to an on-line survey from 2,013 employees. The focus was to measure how many employees valued voluntary supplemental benefits...
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